TILE SHED LTD TERMS AND CONDITIONS OF TRADE
01 July 2022
QUANTITIES
It is the purchaser's responsibility to ensure they have enough tiles to complete the area.
Ensure you include a percentage for cutting (we generally recommend 10-15% of the area to be tiled). Should you require more tiles at a later date, we will endeavour to obtain the same batch however, we cannot guarantee further supply of the same batch / product so it is recommended you order a sufficient quantity to tile your project.
All orders will be calculated to the nearest full box lot.
ESTIMATES
Quantities calculated by Tile Shed Staff from plans or measurements given are our best estimate only and should be verified by an onsite measurement before confirming your order. Tile Shed Limited will not take responsibility for under or over quantities based on our estimates. Please also read our returns policy below.
QUOTES
Quotes are valid for 14 days from the date of the quote. All orders will need to be invoiced, paid in full and dispatched from our supplier within 14 days of the valid quote being accepted for the quoted pricing to be valid. All orders outside the 14 days are subject to price changes and will be charged to the client at current rates. Please see terms regarding storage of goods below.
ORDERS
Payment of a deposit is treated as confirmation of an order and as such these items are removed from sale to anyone else. Therefore any cancellations or alterations to the order are not always possible and if accepted by Tile Shed Ltd a 20% cancellation fee will be applied.
All orders are held off-site and notification of pick up date will be required. Please allow at least 7-10 working days for any orders to be available for pick up. A 50% deposit or payment in full will be required before stock transfer process can commence. Tile Shed Limited will not be responsible for freight delays outside of our control. See freight / delivery terms below.
URGENT ORDERS
(Less than 7-10 working days) will incur an additional freight charge.
DEPOSITS & STORAGE
A 50% deposit is required on all standard orders with the balance payable on arrival in store. For Indent orders the invoice must be paid in full before tiles are shipped. Account holders are as per standard account terms. Because space is limited, a storage fee may be charged on orders not uplifted within 7 days unless prior arrangements have been made.
Tile Shed Limited is not responsible or liable for damages of property stored or left on premises.
FREIGHT / DELIVERY
• Quotes include freight to our Hastings store. Freight on urgent orders or to site is an additional charge.
• Freight is payable on all site deliveries.
• Please check goods on receipt and if any damage, advise Tile Shed Ltd within 24 hours of delivery as neither the carrier or ourselves can accept subsequent claims.
• All responsibility for damage after goods collection or signing of the delivery docket transfers to the Purchaser.
• We strive to meet required delivery dates but where not met, we will not be responsible for any loss, damage or consequential loss arising from any delay.
FAULTY ITEMS / INCORRECTLY SUPPLIED ORDERS / DAMAGED ITEMS
Please contact us should something not be right with your order.
Damaged product must be noted at time of delivery. No claims can be made for items that have been signed for as received in good condition.
Incorrect quantity or incorrect type of product must be notified in writing within 24 hours of delivery. We may ask for photos and will arrange for collection of any items sent in error.
Claims for incorrect product supplied or damaged goods that have been installed or used will not be considered. This policy does not affect your rights under Consumer Guarantees Act or Fair-Trading Act.
NO CLAIMS AFTER INSTALLATION
On delivery, verify that the goods are as selected and that the shade, sizing and grading are acceptable. Claims regarding these items cannot be accepted after fixing.
GRADING
The International grading standard for 1st grade tiles, ISO13006, permits variations of up to 0.5% & 0.6% for dimensional irregularities. Appearance / surface quality irregularities may be up to 5% in any lot.
RETURNS
All returns are subject to prior approval.
Tile Shed Ltd has a policy of not accepting returns if you have ordered too many or change your mind. We will willingly fulfil our obligations under the Consumers Guarantee Act, if the product is defective.
All other returns, if accepted, will be charged a 30% handling fee plus freight if any. We cannot accept returns for indented items, sale or clearance lines, damaged or partly opened boxes or goods received later than 14 days after invoice date.
Under the Consumer Guarantees Act we are only required to accept returns if goods are faulty / wrongly described, or not suitable for the purpose for which they were sold.
However as a courtesy to our customers we may accept returns of unused goods, with the following conditions:
Returns must be for 4 full boxes or more.
Original invoice must accompany ALL returns.
Returns must be made within 14 days of invoice date.
Goods must be in original fit for sale condition – we only accept FULL UNOPENED boxes.
Deleted and Indented products are NOT returnable.
The returned goods must be of one batch and a current stocked batch / shade.
All returns will be refunded at the original purchase price or the current selling price whichever is the lower.
Moving tiles is expensive – to cover our costs a 30% surcharge applies to all returned goods plus freight charges if any.
All returns will be made by refunding an eftpos or credit card – sorry but we do not give cash refunds.
Please also note that a return may also affect any discounts that were applied to the original invoice as discounts are allocated based on the original ordered quantity.
Please note that Tile Shed Ltd is not responsible for determining the quantity of tiles to be ordered and therefore not responsible for any over ordered quantities and also any under ordered quantities - as per terms above.
CREDIT CARD SURCHARGE
A 3% credit card surcharge will be applied on discounted items.
CLEARANCE & DISCOUNTED STOCK
Is excluded from any other discounts or promotions.
PAYMENT OPTIONS:
1-In store payment via EFT-POS or Credit Card (surcharges apply for credit card transactions).
2-Direct Credit to ANZ Bank account - Tile Shed - 06-0453-0241675-00 - Invoice or account number as a reference.
OWNERSHIP
All goods remain the property of Tile Shed Limited until paid for in full.
OVERDUE ACCOUNTS
Will incur interest at 14% per month and any debt collection costs.